Drishti launches Ameyo Care

Drishti-Soft Solutions, a leading provider of communications solutions, announces the availability of its advanced customer help-desk system, Ameyo Customer Care, with its all-in-one Ameyo communications suite.

With collaboration functionalities over the Internet, phone, SMS, and FAX with real time dashboard, Management Information System (MIS), escalation management and service level management, ACC meets the most challenging aspects of customer support and helpdesk.

It has real time chat functionality and real time dashboard with ticket summary including date of creation, first response time, and resolution time. ACC aids in quick issue resolution through Email/SMS Integration. Moreover, it facilitates professional management of support requests, transparency through live support details and overall high responsiveness. Time-based Automatic Escalation ensures smooth operations and higher customer satisfaction.

The complexities involved in providing round-the-clock customer support cease to exist owing to the robust architecture and customer friendly features of Ameyo Care. According to Alok Gupta, Manager (Engineering), Drishti , “Ameyo Care was envisaged to provide an alternative way of communication between customers and Drishti Service desk with no dependency on email clients and chat software, the intent being to use a central tool to manage relationship with the clientele.”

Ameyo Care focuses on automation of customer support system. It provides market facing organizations with the right set of tools to simplify customer service. This Customer Helpdesk is designed to meet the specific business requirements of organizations of all size and nature.

About Drishti

Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti’s customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Drishti’s innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the NASSCOM Innovation Awards 2008, IP Contact Center Technology Awards 2008, Member’s Choice Award 2008, and the BPONews Best Contact Center Solution 2007. Drishti is also among the Deloitte Fast 500 Company in APAC, and a Red Herring finalist.

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